FAQs
Frequently Asked Questions
How long will it take to receive mt order?
How long will it take to receive mt order?
Usually shipping takes about 2~3 business days.
Do you ship internationally?
Do you ship internationally?
I'm sorry but we are currently shipping only to the U.S excludes Alaska/Hawaii, US Protectorates.
However, you can personally arrange freight forwarding agency to have the item shipped to your country! We will ship the item to your forwarding service location in US.
How long does it take to be refunded?
How long does it take to be refunded?
We process the refund procedure usually on the next business day.
Please note that, in addition to that it will take about 3-4 extra days for credit card company to process this.
Chair
How difficult is it to assemble the chair?
How difficult is it to assemble the chair?
I would like to say if you are familiar with assembling, it will take less than 15 min on average.
How do l get the replacement part without having to send back the entire chair?
How do l get the replacement part without having to send back the entire chair?
Please send 1) order number and 2) the photos of the issues with your order to our email address.
support@eneodirect.com We will send the replacements as soon as possible.